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Hifidelio-User.de • Thema anzeigen - Hifdelio iPhone App - is it any good ?

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BeitragVerfasst: 22.09.2010 10:23 
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BeitragVerfasst: 22.09.2010 12:15 
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You need the new firmware 2.4 to use this app. This version has to be bought . I don't think anybody has this version already delivered.


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BeitragVerfasst: 22.09.2010 13:56 
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Thanks for your response. I did not fully realise that 2.4 was required. In that case (with 2.4 costing 60 euro's) I will not get this app. Who do they think WILL spend 60 + 15 euro's to get an app?! Weird.


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BeitragVerfasst: 22.09.2010 17:54 
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Well, what's to decide is whether a convenient remote cotrol with cover display is worth that price or not.
Some of us may come to the conclution that it is.
Cosider other software: what benefit do you get for an upgrade of your OS or your office or your video cut software, and what's the cost?

As for me, I will decide if it was worth the cost when I have tested it. Might be an expencive way to find out, i know ;-)


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BeitragVerfasst: 22.09.2010 20:30 
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Well ... I agree with you that this app might be worth its money when it meets my expectations (of a sophisticated remote control, fast and seamless in its operation and with added functionality when compared to the HF itself). But there is no way one can test it without spending the money first. Thats also why I came up with this post. Why dont they offer a trial period?!


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BeitragVerfasst: 26.09.2010 14:32 
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Ich habe die Software gerade mal gekauft.

Ohne allerdings bislang die Software 2.4 auf dem Hifidelio zu haben.

Zur Zeit sinnfrei ...

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 Betreff des Beitrags: It's a shame!
BeitragVerfasst: 24.10.2010 16:27 
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 Betreff des Beitrags: REFUND?
BeitragVerfasst: 25.10.2010 23:02 
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 Betreff des Beitrags: Cash wil be REFUND!!!
BeitragVerfasst: 26.10.2010 17:10 
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See what Apple support (some part is deleted) wrote to me in 12 hours!

********
Dear Luca,
Welcome to iTunes Store Customer Support. My name is xxx and I will be assisting you today.
I understand that the app purchased from the iTunes Store is not functioning as expected and would like a refund. I apologize for any inconvenience this may have caused you and I will do my best in helping you to get the amount credited since your purchases are valuable to you.
Luca, the steps outlined in this article resolve many common issues:
Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/xxx
Please note that Jorg Hermstedt is the best resource for information about Hifidelio App. Therefore, I recommend you contact Jorg Hermstedt directly. Please visit:
http://www.hermstedt-consulting.com
Also, I have reversed the charge for the purchase. In three to five business days, a credit of 14.99 EUR should be posted to the credit card that appears on the receipt for that purchase.
Luca, I know your purchases are very valuable to you, and I am happy to have been able to help you refund them. I hope you continue to be a valued member of the Apple family. Have a great day!
Sincerely,

xxx
iTunes Store Customer Support

***************

AND THIS IS WHAT I SENT TO THEM AND TO MR. JORG...


Hi. I am writing from Italy and I am happy but sorry for you to get the refund for the App I've purchased only because it is NOT wrote on the info that for the full working it is necessary to BUY at 59,99 euro the upgrade for the gear we have...
So hope you will wrote in capital letters that for the App people must buy the upgrade at 59,99...
In the same time I hope you will change the price to more affordable "free" download, because the 14,99 euro for the App (and for definitive for a a remote!) it is in 2010 year honest!

ThaNks, Luca

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BeitragVerfasst: 26.10.2010 18:32 
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That's really good news!
It would be even better if the price for the remote app will be dropped in the future but that would be unfair to all the people who already bought the app. :wink:


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BeitragVerfasst: 26.10.2010 22:53 
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the problem is NOT the app price, the problem IS the price of the upgrade of the firmware :wink:

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BeitragVerfasst: 28.10.2010 23:22 
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